FAQs

The type of paper used for different purposes is expressed in weight. In the countries following the European system, it is grams per square meter (gsm or g/m² or simply g) and in the US system it is Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called paper or text weight stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc. Card stock generally ranges from 80 pound cover to 16 point cardstock.

Unlike many other printers, our funeral programs are printed on heavy 100# Gloss Cover Cardstock. 

Coated papers are available in two finishes – glossy (shiny and smooth) and matte (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

All of our funeral programs, thank you cards, bookmarks and prayer cards are printed on glossy card stock.

Because of the time sensitive nature of our products, when you approve your order for print, in most cases we begin printing immediately. If you've approved your order and realize that there is an error, please call customer service at 678-203-5338 immediately to let us know. We will make every attempt to halt production if the order has not yet started printing. If printing has begun it will be too late to make any further corrections. If you decide that a reprint is necessary, we will be glad to offer you a reprint at a discounted rate. 

Our online designer has been engineered to make customizing our products easy. However, if you don't have much experience with customization software, we understand it can be a bit overwhelming at first. For this reason, we have created an online video tutorial to explain the basics of customizing our products. If you still are not comfortable with customizing our products by yourself, please consider selecting the "Hire Our Designer" option to customize them for you. 

There are four options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Personalize This Design: Personalize one of our template designs using our easy online designer studio. When you're finished, complete your order and we'll print and ship it to you. 

2. Hire Our Designer: Hire our designers to personalize the selected product for you. Send us your photos and text and we will personalize the design for you and email you a pdf proof. *adds to final delivery time. 

3. Upload Your Own Design: Design it yourself and upload a print-ready file. This is a great option for graphic designers looking for printing only. 

4. Custom Design: Let our professional graphic designers create a unique design for you according to your exact specifications. Visit our Custom Programs page to order or view custom samples here.

While we ask you to keep revisions to a minimum, we want you to be completely satisfied with your custom design. When you place your order, we will let you know when you can expect your first proof. We ask that you take some time to review the proof in full, make note of all corrections, and email them to us. Once we've received your corrections, we will email you another pdf proof for you to review. We must receive written approval to print before printing. Please keep in mind, delays in proof approval can greatly affect delivery times. 

Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped color pallet to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.

300 dpi (dots per inch) is the resolution of the output PDF file.

We use a combination of digital and offset printing depending on the customer's needs. 

All orders must be paid for at the time of order submission. For custom orders, we require a 50% deposit at the time the order is placed. The remaining 50% must be paid upon design approval and before the order goes to print. 

We accept all major credit cards as well as the following:

CashApp: $mementotributes

PayPal: info@mementotributes.com

Zelle: info@mementotributes.com

Only in certain situations can we provide a full refund. Once a designer has begun designing your order, we cannot offer a full refund but may be able to offer a partial one. If your order has already been approved and begun printing, no refund will be given. 

If you've placed the order, and it has not moved past the "Processing" status, we may be able to, in some situations, provide a full refund.

If you realize you need to cancel your order, please attempt to cancel immediately either by logging into your account and submitting a cancellation request, or calling customer service at 678-203-5338,

We ship our products anywhere in the United States of America. We have print production facilities located strategically throughout the country and ship from the closest facility to the final shipping location for the shortest shipping times available.